Privacy Policy

Last updated: 25 April 2026

Privacy Policy

This Privacy Policy explains how VCFO+ Not-for-Profit Australia collects, uses and discloses personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Identity and Contact Details

VCFO+ Not-for-Profit Australia
ABN 13 807 189 211
159 Stoney Creek Road
Beverly Hills NSW 2209
Australia

Email: [email protected]
Phone: 1300 200 005

Kinds of Personal Information We Collect

We collect personal information including name, email address, phone number, organisation name, role, financial information (when engaged as advisors), IP address and cookie data.

How We Collect Personal Information

We collect personal information through website forms, phone calls, emails, service engagements, and website analytics.

Why We Collect It

We collect personal information to provide CFO services, respond to enquiries, send communications, and comply with Tax Practitioners Board and ATO obligations.

Use and Disclosure

We use personal information to deliver services and may disclose it to professional bodies, regulators (ACNC, ATO, TPB), auditors, and software providers (Xero, HubSpot, ClickUp, Microsoft 365) used to deliver services.

Tax File Number (TFN) Handling

We comply with the TFN Rule 2015. TFNs are stored securely and used only for tax purposes. We do not disclose TFNs to third parties except as required by law.

Storage and Security

Personal information is stored in Microsoft 365, encrypted at rest and in transit, with password-controlled access. Retention is aligned to ATO and TPB record-keeping requirements (generally 5–7 years).

Cross-Border Disclosure

Microsoft, HubSpot and Xero may store data outside Australia. We take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles.

Cookies and Analytics

We use Google Analytics and HubSpot tracking to understand website usage. You can opt out of analytics tracking through your browser settings.

Marketing Communications

We comply with the Spam Act 2003 (Cth). Every marketing email includes an opt-out link. You can unsubscribe at any time.

Access, Correction and Complaints

You can request access to or correction of your personal information by contacting us. We will respond within 30 days. If you have a complaint, contact us first. If unresolved, you can escalate to the Office of the Australian Information Commissioner (OAIC).

Notifiable Data Breaches

If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the OAIC as required by the Notifiable Data Breaches scheme.

Contact Us

If you have questions about this Privacy Policy, please contact us:

VCFO+ Not-for-Profit Australia
Email: [email protected]
Phone: 1300 200 005

Complaints to OAIC

If you have an unresolved privacy complaint, you can contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: www.oaic.gov.au